Deliver faster answers and 24/7 support. botario helps e-commerce brands automate FAQs, manage orders, assist shoppers, and drive conversions across chat, voice, and messaging channels. Scalable, multilingual, and on-brand, every interaction becomes a chance to boost satisfaction and sales.
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Engage users on web, voice, WhatsApp, MS Teams, or phone — with one logic layer behind every interaction.
Assign roles quickly, simply, and securely, add new users in seconds and give them exactly the permissions they need.
Serve diverse customer bases with fluent chatbot and voicebot interactions in multiple languages and dialects.
Enhance response quality by pulling information from your internal docs, PDFs, and web content.
Stay fully aligned with GDPR and data policies, with hosting in certified European data centers.
Track performance across every channel with real-time insights and detailed statistics. Customize your dashboard with the metrics that matter most to you.
“As a seasonal company, 90% of our customer contact is concentrated into just a few months of the year. The peak season is so short and intense that our team can only manage everything with lots of overtime and stress.
This is where botario helps us handle the volume of enquiries — while keeping up with the required expertise. This is essential for us to work sustainably.
Financially, we save costs for external service centres and can plan employee resources more effectively. The customer experience has significantly improved: Steinbach now comes across as digital, modern, and future-orientated.”
“With botario, we found a solution that truly gave us many opportunities — to grow, to experiment, and ultimately to move from research to a concrete product that goes live.
That’s why we decided to work together, and we’re still very satisfied with that decision today.”
botario is based in Germany and runs on Hetzner’s ISO-27001 certified servers in Nuremberg. That means your data is stored securely in the EU. If needed, we can also run everything on-premise in your infrastructure.
You don’t need to change your existing setup — we can integrate with any number of systems like CRM, contact centers, or payment platforms. We make sure everything connects seamlessly and runs smoothly.
We provide ready-to-use templates, so you can get a first simple bot running right away. After that, we connect your systems and refine step by step to fit your needs. We start with an easy use case, show results early, and then scale together to automate even the complex cases.
We design our bots so they don’t just rely on long prompts or vague instructions. Instead, you stay in control of how the bot behaves. With structured flows, smart fallback logic, and input/output validation, the AI stays grounded and delivers safe, reliable answers.
We make handover simple. When a case needs a human, the bot transfers the conversation seamlessly and passes along all the details it already collected, so the agent can pick up right where the bot left off.
You can drag and drop new files, and they’re ready to use right away. Or set up automatic retrieval from your systems or website, so updates happen in the background without extra effort.
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