Livechat that Blends Automation with a Human Touch

AI-First

GDPR-compliant

Enterprise-Ready

Start Now

Focusing on real-time human support where it counts.

botario Live Chat brings all customer messages together — no matter the channel. Agents respond with full context, enabling faster resolutions, smoother handovers, and more professional service. Whether for support or sales, everything happens in one place, connected to the systems that power your business.

Where People And Technology Work Together

Canned Responses for More Efficiency

Build a centralised, organised library of ready-to-use replies that equips your team to respond faster, maintain a consistent tone of voice, and continuously improve service quality at every touchpoint.

Let The Chatbot Handle The First Step

Collect essential details—such as the customer’s name, issue type, and account number—before handing off to a human. This saves time, eliminates repetitive questions, and helps agents focus on what matters most: solving problems fast.

Automation Meets Human Touch

Our chatbot handles the repetitive tasks up front—routing, responding, resolving. When it counts, your agents step in. It’s a seamless handoff that scales support without losing the human connection.

Where Automation Delivers Real Value

Customer Support

When you want to go beyond automation, our livechat solution connects customers directly to the right human agents.

Real-time Issue Resolution

Let agents step in when automation hits its limit — resolving complex, urgent, or sensitive requests with context and speed.

Escalation from Chatbot

Smooth handover from bot to human agent with full conversation history and user data for faster outcomes.

Straight to the Right Team

Give customers a direct path to the right team. Whether they select a department or get routed automatically, every request reaches the right expert — quickly, smoothly, and with zero guesswork.

Sales and Conversion

Engage high-intent visitors at the right moment. Agents can answer product questions, offer recommendations, and guide users through checkout, helping turn interest into action.

Live Product Consultation

Assist high-intent visitors by answering questions, recommending products, and reducing friction at decision points.

Checkout and Plan Guidance

Help users choose the right service plan or finalize purchases with tailored, real-time support.

Micro-Step Live Guidance

Support users with quick, contextual answers during key steps like form fills, plan selection, or checkout — reducing drop-off with timely nudges.

Onboarding and Adoption

Support new users in real time as they learn, sign up, or explore your service. With live chat, teams can boost activation, reduce drop-offs, and ensure a smooth first experience.

New User Guidance

Support users as they create accounts, learn the system, or complete first-time setup tasks — reducing drop-offs.

Customer Education

Offer walkthroughs or deeper answers during onboarding, using chat to drive confidence and activation.

Plan or Feature Setup Help

Assist users in enabling specific features, selecting the right plan, or configuring their setup — helping them get value faster with real-time guidance.

Key Features that Elevate Livechat

Notes

Internal Notes

Not every detail belongs in the customer conversation. That’s where internal notes come in. Keep track of what’s been promised, highlight edge cases, or document customer sentiment —without the customer ever seeing it.

Handover

Flexible Handover Options

Customer requests can shift — sometimes you need to forward them to colleagues. Our redirects include the full chat history and your notes, so your team can pick up without missing a beat. You can also forward conversations back to the chatbot or route them to the right competence group — all without interrupting the customer experience.

Reports

Adjust to Your Speed

With our reporting dashboard, you always have a clear view of your live chat performance. See at a glance how many chats took place, how quickly you responded, and whether operator support was needed — all in real time.

Settings

Custom Settings

From service hours to queue messages, tailor the experience to fit your team and customers. Set limits, automate messages, and stay in control—even when agents are offline.

“After many pitches from different vendors, we decided on an innovative collaboration with botario and have never regretted that decision.”

“All stories (dialogs), intents (topics), slots (slots), and actions (actions) are clearly and alphabetically arranged; management and creation are very easy; conversations are easy to view thanks to filters.”

“botario is an outstanding chatbot platform, easy to use and with helpful features. Moreover, the botario team is super responsive and competent.”

One Platform, Fully Modular

Discover the holistic way to streamline corporate communication.

Compliance Without Compromise

Proven in practice: Over 25 statutory health insurance companies, various energy service providers, mobile phone providers, and numerous SMEs with above-average data protection requirements already trust us wholeheartedly.

GDPR-compliant, Hosted in Europe

Built to meet Europe’s strictest data standards, with secure hosting in Germany and on-premise options for full control.

Healthcare-grade Security

Originally developed for health insurers, botario is built to handle sensitive data with the highest levels of security and compliance.

Built for Sensitive Data

Fully aligned with the EU AI Act, the solution enables industries like finance to optimize efficiency while operating in full compliance.

Enterprise-grade Integration Ready

Integrates easily with CRMs, ERPs, HR tools, and contact centers. Whether managing data, triggering workflows, or syncing systems, any platform with an interface can be connected, making setup smooth and scalable.

Your Bot, Built Fast, Live in Days

If you want, we can also manage full project execution and custom bot development. With clear requirements and close collaboration, we move rapidly from design to go-live – supported by hypercare for a seamless launch.

Align the Use Case

Start with a clear goal like support, onboarding, or self-service, then map the process, data, and systems to launch your automation.

Build the Bot

Design intelligent dialogues, embed knowledge, and tailor the bot to your specific needs, rigorously testing and refining it to ensure top performance.

Connect Your Systems

Integration with CRMs, ERPs, and ticketing systems is quick and efficient, as long as your infrastructure is ready.

Ready to Go!

Once connected and tested, the bot goes live — secure, scalable, and ready to perform from day one.

Price Plan

_{*may vary based on the language model selected.}

30 days trial access
without feature limitations
only in the cloud

Unlimited chats*
Unlimited bots
Unlimited logins
In the cloud
Basic SLA
Free updates

Unlimited chats*
Unlimited bots
Unlimited logins
Local or in the cloud
Premium SLA
1:1 expert support
Support for operation and development
Livechat (optional)
Phonebot // Voicebot (optional)

Tell Us what You Need

^Note:^{For business inquiries only}^{. This is not a chatbot.}