Chatbots built for Complex Problem-Solving

Generative AI

Integrations

Knowledge

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Embrace AI-powered Chatbots for Complex Operational Needs.

botario delivers precise, context-aware conversations at scale. With a bot-first approach, human agents step in only when necessary and can seamlessly hand chats back to automation at any time. Existing live chat systems integrate seamlessly to maintain workflow continuity.

Simple to Set up, Fast to Deliver

Smooth Human Handover

The chatbot handles frequently asked questions and routine tasks independently, stepping aside for a human agent only when needed – with full context passed along.

Reliable AI Conversations

Instead of relying on vague, one-shot prompts, botario combines structured flows, fallback logic, input/output validation scripts, and precisely applied prompts for predictable AI interactions

Your Brand, Your Chat

Fine-tune every detail with our intuitive Chat Widget Designer. Adjust colors, avatars, and other interface elements to match your brand – all without writing a single line of code.

Where Automation Delivers Real Value

AI-Knowledge-Management

Connect documentation, knowledge bases, and policy content to instantly answer related questions. The solution scales effortlessly as your content grows.

Customer Support

Instantly resolve FAQs, troubleshoot issues, and guide users step by step — always using the latest information, no retraining required.

Employee Onboarding

Provide new hires with instant, guided access to company policies, procedures, and essential tools — all in one place to streamline onboarding and reduce ramp-up time.

Sales Enablement

Equip sales teams with quick, reliable access to product specifications, competitor insights, and up-to-date sales materials — all in one place to support faster, more confident conversations.

Service Automation

Deliver 24/7 self-service with secure authentication and seamless system integration. Responses are tailored using customer preferences stored in the CRM, creating a personalised and efficient experience.

Contract & Profile Management

Allow customers to review renewal options, update personal details, and confirm changes — all in one place with secure, real-time CRM sync.

Billing Inquiries

Give customers access to current charges and clear explanations, anytime.

Appointment Scheduling

Allow users to view availability, book appointments, receive confirmations, and update schedules in real time.

Intelligent Routing

Pre-screen incoming requests, gather all necessary information upfront, and route them to the right team for faster resolution and a smoother customer experience.

Technical Issue Routing

Understands the context of complaints, offers troubleshooting, and escalates to technical support when needed.

Priority-based Escalation

Urgent issues like billing errors or service disruptions are directed to the appropriate specialists immediately.

Account-specific Routing

Detects the customer’s account tier or existing relationship and routes the inquiry to their assigned CSM, account manager, or VIP support desk.

“After many pitches from different vendors, we decided on an innovative collaboration with botario and have never regretted that decision.”

“All stories (dialogs), intents (topics), slots (slots), and actions (actions) are clearly and alphabetically arranged; management and creation are very easy; conversations are easy to view thanks to filters.”

“botario is an outstanding chatbot platform, easy to use and with helpful features. Moreover, the botario team is super responsive and competent.”

One Platform, Fully Modular

Discover the holistic way to streamline corporate communication.

Architected for Scalability, Optimised for Control

botario is fully provider-agnostic, enabling seamless integration of the latest GPT models from leading providers or on-prem LLMs. Easily switch providers, combine models for different use cases, and adapt as AI evolves — all without vendor lock-in.

Low-code Meets Pro-code

Build fast with an intuitive flow editor or extend functionality with custom scripting. One platform for simple flows and advanced automation.

LLM-Ready, with Control

Add knowledge with drag-and-drop or let the system crawl your website regularly, ensuring your chatbot delivers precise, RAG-powered answers.

Flexible Deployment Options

Run in the cloud, on-prem, or hybrid. Built for sensitive sectors with strict data control and compliance needs.

Compliance Without Compromise

Proven in practice: Over 25 statutory health insurance companies, various energy service providers, mobile phone providers, and numerous SMEs with above-average data protection requirements already trust us wholeheartedly.

GDPR-compliant, Hosted in Europe

Built to meet Europe’s strictest data standards, with secure hosting in Germany and on-premise options for full control.

Healthcare-grade Security

Originally developed for health insurers, botario is built to handle sensitive data with the highest levels of security and compliance.

Built for Sensitive Data

Fully aligned with the EU AI Act, the solution enables industries like finance to optimize efficiency while operating in full compliance.

Enterprise-grade Integration Ready

Integrates easily with CRMs, ERPs, HR tools, and contact centers. Whether managing data, triggering workflows, or syncing systems, any platform with an interface can be connected, making setup smooth and scalable.

At Your Pace and Faster

If you want, we can also manage full project execution and custom bot development. With clear requirements and close collaboration, we move rapidly from design to go-live – supported by hypercare for a seamless launch.

Align the Use Case

Start with a clear goal like support, onboarding, or self-service, then map the process, data, and systems to launch your automation.

Build the Bot

Design intelligent dialogues, embed knowledge, and tailor the bot to your specific needs, rigorously testing and refining it to ensure top performance.

Connect Your Systems

Integration with CRMs, ERPs, and ticketing systems is quick and efficient, as long as your infrastructure is ready.

Ready to Go!

Once connected and tested, the bot goes live — secure, scalable, and ready to perform from day one.

Price Plan

_{*may vary based on the language model selected.}

30 days trial access
without feature limitations
only in the cloud

Unlimited chats*
Unlimited bots
Unlimited logins
In the cloud
Basic SLA
Free updates

Unlimited chats*
Unlimited bots
Unlimited logins
Local or in the cloud
Premium SLA
1:1 expert support
Support for operation and development
Livechat (optional)
Phonebot // Voicebot (optional)

Tell Us what You Need

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