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Chat and Call Automation for Public Sector
Deliver faster, more accessible services across departments and channels — without overloading staff. botario helps public institutions automate enquiries, streamline citizen communication, and stay fully compliant, all while keeping operations efficient and scalable.
Appointment Management
Handle all inbound calls and messages from citizens — chat or phone agents instantly recognize the purpose of each contact, process requests, and schedule, reschedule, or cancel appointments for public services, with immediate confirmation sent via email.
Information Requests
Provide accurate, up-to-date answers to citizen inquiries —about opening hours, required documents, services, fees, and procedures — across channels like phone and chat. Integrate your databases, systems, files, and content from the website.
Complex Workflows
Our platform is designed for organizations with complex and highly individualized operations. It integrates securely with internal systems and data sources, enabling the automation of even the most sophisticated workflows while maintaining compliance, accuracy, and control.
Human Handover
You maintain full control over when human expertise steps in. For complex or sensitive matters, requests can be handed over to the responsible employee via phone, ticket, or email — complete with conversation transcripts and AI-generated summaries for smooth, efficient collaboration.
Core Capabilities, Built for Public Service
Analytics & Reporting Tools
Track performance across every channel with real-time insights and detailed statistics. Customize your dashboard with the metrics that matter most to you.
Omnichannel Experience
Engage users on website, WhatsApp, MS Teams, or phone — with one logic layer behind every interaction.
Advanced Role Management
Assign roles quickly, simply, and securely, add new users in seconds and give them exactly the permissions they need.
Multilingual Support
Serve diverse customer bases with fluent chatbot and voicebot interactions in multiple languages and dialects.
Context-Aware AI
Enhance response quality by pulling information from your internal docs, PDFs, and web content.
Built-In Compliance
Stay fully aligned with GDPR and public sector data policies, with hosting in certified European data centers.
Trusted by 100+ Businesses to Automate what Matters
Before you ask...
Does my data stay in Europe?
botario is based in Germany and runs on Hetzner’s ISO-27001 certified servers in Nuremberg. That means your data is stored securely in the EU. If needed, we can also run everything on-premise in your infrastructure.
Will it work with the systems we have?
You don’t need to change your existing setup — we can integrate with any number of systems like CRM, contact centers, or payment platforms. We make sure everything connects seamlessly and runs smoothly.
How fast can I have the system up and running?
We provide ready-to-use templates, so you can get a first simple bot running right away. After that, we connect your systems and refine step by step to fit your needs. We start with an easy use case, show results early, and then scale together to automate even the complex cases.
Can AI make mistakes?
We design our bots so they don’t just rely on long prompts or vague instructions. Instead, you stay in control of how the bot behaves. With structured flows, smart fallback logic, and input/output validation, the AI stays grounded and delivers safe, reliable answers.
What if some questions need human agents?
We make handover simple. When a case needs a human, the bot transfers the conversation seamlessly and passes along all the details it already collected, so the agent can pick up right where the bot left off.
How do we keep information up-to-date?
You can drag and drop new files, and they’re ready to use right away. Or set up automatic retrieval from your systems or website, so updates happen in the background without extra effort.
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