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Meter Readings
Enable customers to submit meter readings or adjust installment payments via chat or phone. Guide them effortlessly with secure authentication and instant confirmation.
Input Validation
Implement highly individualized plausibility checks, verifying customer statements according to company rules and guidance, and cross-checked with data from your system.
Billing & Payments
Help customers understand their bills and get clear answers to payment questions. botario explains charges, provides guidance, and connects users to a live agent when needed.
Self-Service Processes
Users can manage updates like address or contract changes and get answers to their questions. botario seamlessly connects to your systems and knowledge for accurate 24/7 support.
Trusted by 100+ Businesses to Automate what Matters
Core Capabilities, Built for Energy Service
Omnichannel Experience
Engage users on web, voice, WhatsApp, MS Teams, or phone — with one logic layer behind every interaction.
Advanced Role Management
Assign roles quickly, simply, and securely, add new users in seconds and give them exactly the permissions they need.
Multilingual Support
Serve diverse customer bases with fluent chatbot and voicebot interactions in multiple languages and dialects.
Context-Aware AI
Enhance response quality by pulling information from your internal docs, PDFs, and web content.
Built-In Compliance
Stay fully aligned with GDPR and energy sector data policies, with hosting in certified European data centers.
Analytics & Reporting Tools
Track performance across every channel with real-time insights and detailed statistics. Customize your dashboard with the metrics that matter most to you.
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Let AI handle it. From Start to Finish.
Automate entire service processes — through chat or phone. botario agents understand context, ask follow-up questions, gather missing information, and guide customers effortlessly to resolution. Every request is handled end-to-end without human intervention so that you can deliver faster, more reliable service while freeing your teams to focus on higher-value work.
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System-Agnostic Architecture
Connect your systems effortlessly — from ERP and CRM platforms to custom-built applications. With botario, your AI agents instantly work within your existing ecosystem, accessing, updating, and exchanging data in real time for smooth, intelligent automation across every channel.
Before You Ask…
Does my data stay in Europe?
botario is based in Germany and runs on Hetzner’s ISO-27001 certified servers in Nuremberg. That means your data is stored securely in the EU. If needed, we can also run everything on-premise in your infrastructure.
Will it work with the systems we have?
You don’t need to change your existing setup — we can integrate with any number of systems like CRM, contact centers, or payment platforms. We make sure everything connects seamlessly and runs smoothly.
How fast can I have the system up and running?
We provide ready-to-use templates, so you can get a first simple bot running right away. After that, we connect your systems and refine step by step to fit your needs. We start with an easy use case, show results early, and then scale together to automate even the complex cases.
Can AI make mistakes?
We design our bots so they don’t just rely on long prompts or vague instructions. Instead, you stay in control of how the bot behaves. With structured flows, smart fallback logic, and input/output validation, the AI stays grounded and delivers safe, reliable answers.
What if some questions need human agents?
We make handover simple. When a case needs a human, the bot transfers the conversation seamlessly and passes along all the details it already collected, so the agent can pick up right where the bot left off.
How do we keep information up-to-date?
You can drag and drop new files, and they’re ready to use right away. Or set up automatic retrieval from your systems or website, so updates happen in the background without extra effort.
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